Support & Maintenance Request

Purchase Alert If you have previously purchased a ThreatGrid service, please log in to your account to confirm whether your maintenance and support coverage is still active. If your support period has expired or you require new assistance, you may proceed with this request form to initiate service.

First Name *Please provide your legal first name as it appears on official records.

Last Name *Please provide your legal last name as it appears on official records.

Work Email

Organization / Company

Primary Technical Contact (if different)

Technical Contact Email

Supported Platform / Service

Select All ThreatGrid Services Requiring Maintenance & Support

Primary System / Platform Name

Support Plan Selection

Select Support Tier

Maintenance Scope

Select All Maintenance Activities Required

Support Request Preferences

Preferred Support Channels (select all that apply)

First Name

Last Name

Primary Contact Email Address

First Name

Last Name

Secondary Contact Email Address

Incident Severity Definitions

How should incidents be classified?

Regulatory & Compliance Requirements (if applicable)

Select All That Apply

Data Handling & Classification

Maintenance Data Classification Level (select one)

Add-Ons & Enhancements (Optional)

Add-Ons & Enhancements (Optional)Add-Ons & Enhancements will be added after your request is submitted.

Credit / Debit Card *

Attack Surface Management (ASM)

Continuous discovery and monitoring of your external attack surface to reduce exposure and prevent exploitation.

Vulnerability Scanning & Prioritization (VSP)

Automated scanning combined with risk-based prioritization to focus remediation on the most critical threats first.

Malware Reverse Engineering

Deep technical analysis of malware samples to uncover functionality, payload behavior, and attacker intent.

IoC & Yara Rule Development

ThreatGrid’s IoC & YARA Rule Development Service (IYRD) provides organizations with high-fidelity Indicators of Compromise (IoCs), YARA signature

Threat Intel & Research

Managed Detection & Response

Risk & Vulnerability Management

Threat Intel & Research

Managed Detection & Response

Risk & Vulnerability Management

Cart Items

Threat Intel & Research

Managed Detection & Response

Risk & Vulnerability Management

Cart Items