Support & Maintenance Request

Purchase Alert If you have previously purchased a ThreatGrid service, please log in to your account to confirm whether your maintenance and support coverage is still active. If your support period has expired or you require new assistance, you may proceed with this request form to initiate service.

First Name *Please provide your legal first name as it appears on official records.

Last Name *Please provide your legal last name as it appears on official records.

Work Email

Organization / Company

Primary Technical Contact (if different)

Technical Contact Email

Supported Platform / Service

Select All ThreatGrid Services Requiring Maintenance & Support

Primary System / Platform Name

Support Plan Selection

Select Support Tier

Maintenance Scope

Select All Maintenance Activities Required

Support Request Preferences

Preferred Support Channels (select all that apply)

First Name

Last Name

Primary Contact Email Address

First Name

Last Name

Secondary Contact Email Address

Incident Severity Definitions

How should incidents be classified?

Regulatory & Compliance Requirements (if applicable)

Select All That Apply

Data Handling & Classification

Maintenance Data Classification Level (select one)

Add-Ons & Enhancements (Optional)

Add-Ons & Enhancements (Optional)Add-Ons & Enhancements will be added after your request is submitted.

Credit / Debit Card *

ThreatGrid Threat Hunting Services (THS)

Proactive threat hunting to identify hidden attackers, advanced persistent threats, and undetected compromise indicators.

Incident Detection & Triage Service (IDTS)

ThreatGrid’s Incident Detection & Triage Service (IDTS) helps organizations rapidly identify, validate, and prioritize security incidents. Using

ThreatGrid SIEM (Sentinel)

A centralized security information and event management platform for real-time log analysis, correlation, and threat detection.

Sector-Specific Intelligence Briefings (SSIB)

Customized threat briefings tailored to your industry’s unique risks, regulations, and attack trends.

Threat Intel & Research

Managed Detection & Response

Risk & Vulnerability Management

Threat Intel & Research

Managed Detection & Response

Risk & Vulnerability Management

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Threat Intel & Research

Managed Detection & Response

Risk & Vulnerability Management

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