Support & Maintenance Request

Purchase Alert If you have previously purchased a ThreatGrid service, please log in to your account to confirm whether your maintenance and support coverage is still active. If your support period has expired or you require new assistance, you may proceed with this request form to initiate service.

First Name *Please provide your legal first name as it appears on official records.

Last Name *Please provide your legal last name as it appears on official records.

Work Email

Organization / Company

Primary Technical Contact (if different)

Technical Contact Email

Supported Platform / Service

Select All ThreatGrid Services Requiring Maintenance & Support

Primary System / Platform Name

Support Plan Selection

Select Support Tier

Maintenance Scope

Select All Maintenance Activities Required

Support Request Preferences

Preferred Support Channels (select all that apply)

First Name

Last Name

Primary Contact Email Address

First Name

Last Name

Secondary Contact Email Address

Incident Severity Definitions

How should incidents be classified?

Regulatory & Compliance Requirements (if applicable)

Select All That Apply

Data Handling & Classification

Maintenance Data Classification Level (select one)

Add-Ons & Enhancements (Optional)

Add-Ons & Enhancements (Optional)Add-Ons & Enhancements will be added after your request is submitted.

Credit / Debit Card *

Adversary Profiling & Tracking

Detailed monitoring and profiling of known threat actors to understand their tactics, motives, and evolving attack patterns.

Threat Intelligence Reports (TIRs)

In-depth, analyst-driven intelligence reports delivering actionable insights on emerging cyber threats, vulnerabilities, and adversary behavior.

Threat Intel & Research

Managed Detection & Response

Risk & Vulnerability Management

Threat Intel & Research

Managed Detection & Response

Risk & Vulnerability Management

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Threat Intel & Research

Managed Detection & Response

Risk & Vulnerability Management

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